Order Support
Questions about payment, confirmation, or your order details.
Have a question about a Sleep Playbook, your digital download, or an order? Send us a message and include as much detail as possible so we can assist you efficiently.
Questions about payment, confirmation, or your order details.
Help accessing or downloading your digital Sleep Playbook.
Help choosing the Playbook designed for your child’s stage.
Website questions, feedback, or another non-medical enquiry.
For questions related to an order, use the same email address entered during checkout and include your order number whenever possible.
Check your spam and promotions folders before contacting us about a missing download email.
Include your device type and a short description when reporting a technical problem.
Include the email address used during checkout when your message relates to a purchase.
These pages may answer your question before you send a message.
Review the access and download guidance in our FAQ.
Find the product designed for your child’s current stage.
Learn about our flexible and age-aware sleep guidance.
Review the official terms that apply to digital products.
Explore age-aware Sleep Playbooks or begin with our free newborn sleep guide.