Refund & Digital Products Policy

Last updated: July 16, 2026

This policy applies to digital products purchased from SleepBloomBaby, including downloadable guides, playbooks, files, and other electronically delivered resources.

1. Digital Delivery

Digital products are usually delivered immediately or shortly after successful payment through an email, download link, customer account, or confirmation page.

Please enter your email address carefully and check your spam, junk, promotions, and updates folders. If you have not received access, contact us through the Contact page and include the email address used for the order and your order number, where available.

2. General Refund Position

Because digital products can be accessed, downloaded, or copied shortly after purchase, purchases are generally final once access or delivery has been provided, except where a refund or cancellation is required by applicable law.

3. Refunds We May Provide

We may provide a refund or replacement where:

  • You were charged more than once for the same product because of a technical error.
  • The purchased file is materially defective or inaccessible and we cannot provide a working replacement within a reasonable period.
  • You received the wrong digital product and we cannot supply the correct one.
  • A refund is required under applicable consumer law.

4. Situations Normally Not Eligible

Unless required by law, refunds are normally not provided because:

  • You changed your mind after receiving access.
  • You did not use, open, or download the product.
  • You expected a particular sleep result or timeframe.
  • The product was purchased accidentally after access was delivered.
  • You lack compatible software, storage, internet access, or a suitable device.
  • You misunderstood information that was clearly stated on the product page before purchase.
  • You shared, copied, distributed, or otherwise misused the product.

5. Consumer Cancellation Rights

Depending on your location, you may have a legal cancellation right for online purchases. For digital content supplied immediately, that right may end once supply begins where you have expressly requested immediate delivery and acknowledged the loss of the cancellation right, as permitted by applicable law.

Nothing in this policy removes any mandatory statutory right that cannot legally be excluded.

6. How to Request Help or a Refund

Please contact us through the Contact page as soon as possible and provide:

  • Your order number.
  • The email address used at checkout.
  • The name of the product.
  • A clear description of the issue.
  • Relevant screenshots, where useful.

Requests should be submitted within 14 days of purchase unless a longer period is required by law. We may request additional information to verify the order and diagnose technical problems.

7. Approved Refunds

Approved refunds are returned to the original payment method where possible. Processing times depend on the payment provider and financial institution. Any currency conversion differences, bank fees, or payment-provider charges are outside our control.

8. Chargebacks

Please contact us first so we can investigate and resolve legitimate delivery or billing issues. Fraudulent or abusive chargebacks may result in suspension of access and may be disputed with supporting order and delivery records.

9. Product Updates

A purchase includes the version of the product described at the time of sale. Future editions, expanded versions, or separate products are not included unless expressly stated.

10. Contact

For delivery problems, duplicate charges, or refund requests, please use the Contact page on the SleepBloomBaby website.